This is the basis of Atlassian’s ACP-600 course: https://www.atlassian.com/university/certification/certifications/exam-acp-600. Details on that page, so I won’t repeat what it offers.
For those of you, like me, who were handed the keys to Jira as a Jira Administrator from day one, congratulations! You are now responsible for everything in Jira!
Find out who else has jira-administrator permissions and can undo anything you do. You will need to parter with other Admins to get on the same page.
There is actually another type of Administrator in Jira that is specific to Projects…the Project Administrator. You will need to flush out who these are and meet with them as soon as possible to determine their needs and get input before making any global changes as a Jira Administrator.
The Project Admin has user, version and component control over their Jira Project, plus, if the Simplified Workflow is used, they have a few permissions. (versions change, so I won’t list them all). PAs can also control any workflow that is not shared with other projects (to an extent), there is a newer option for Extended control in 7.4: https://community.atlassian.com/t5/Jira-questions/Jira-Admin-v-Project-Admin/qaq-p/1213606.
The Project Admin needs to contact the Jira Admin if they need a new scheme or workflow created.
What did I miss? Apparently there is another level I just learned today, called Jira System Administrator, which has these roles: https://confluence.atlassian.com/adminjiraserver073/managing-global-permissions-861253290.html
Get the lay of the Jira landscape (come back to this later). Video by Rodney Nissen on what to do when you are new to a contract, job or other as a Jira Admin (approx 30min) https://www.youtube.com/watch?v=zo-YTtwrZlw&feature=youtu.be
More Helpful Advice
The main reason for this blog is to give you resources to find answers and let you know:
- If there is something you cannot edit/change in your Project, see your Project Admin; if you are the Project Admin, contact your Jira Admin
- If you need to update a workflow, status, issuetype or custom field and you are a Project Admin, contact your Jira Admin.
If you decide to take the ACP-600 exam, they provide all the documentation you need to pass the exam. When I took the test, I memorized charts THEN I actually applied my knowledge after the fact.
This is why I like adding certifications to my education, mostly because I learn so much more about functionality I may not have been curious enough to ask. Atlassian provides excellent training materials.
Atlassian Training Materials
Here are some free Skillbuilders to get you started:
and Badges to add to your Jira belt (kind of like Infinity Stones to Thanos) as well as Certifications
Project Administrator Path: https://training.atlassian.com/learning-paths/jira-proj-admin
Jira Administrator Path: https://training.atlassian.com/learning-paths/jira-admin